Continuous Quality Improvement Within a Health System

A learning culture emphasizes the role of leaders and managers to create a mission-driven transparent environment, where managers and frontline staff are safe to self-report incidents of harm and error while remaining open to feedback, especially from patients and families. Establishing a learning culture focused on continuous quality improvement is a critical piece of an effective National Quality Policy and Strategy (NQPS).

In this webinar hosted by the USAID Local Health System Sustainability Project (LHSS), we discuss promising practices for establishing a learning culture. Dr. Malangizo Mbewe, Acting Director, Quality Management Department, Ministry of Health and Population in Malawi, also share his experience establishing systems to support continuous quality improvement.