Telemedicine in Ukraine During the War: Lessons Learned and Best Practices

Russia’s full-scale military invasion of Ukraine has created unprecedented challenges for the country’s health care system. Significant destruction of health care infrastructure has limited access to health services, and massive displacements of people have significantly complicated the process of providing and receiving health services. This context has given rise to an urgent need to provide health services, especially in remote and frontline areas where traditional in-person access to health services is severely limited or impossible.

This report analyzes the experience of introducing telemedicine solutions with the technical assistance of LHSS in Ukraine. It highlights the results, analyzes the experience, and presents best practices, challenges, and lessons learned. Additionally, this report provides recommendations for further utilization of extant and future telemedicine solutions both during martial law and after its repeal. The information presented in the report is intended to be useful for central and local authorities, health facilities, and telemedicine solution providers. It will also be of interest to those who wish to start using telemedicine solutions in the delivery of health services.